Our policies
What to know before you book or come in.
Booking and deposits
Book on WhatsApp, by phone or on the booking page. We also take walk-ins, if there is room. We take no deposit for the everyday menu.
Canceling and running late
Tell us two hours ahead if you cannot make it. Up to ten minutes late is fine; after that we may shorten your service or move you to the next opening.
If you miss an appointment
An empty chair is time someone else could have used. If you miss a time without telling us, we ask you to confirm your next visit on WhatsApp the same day. One message and we hold your place again.
Children and companions
Children are welcome with an adult beside them. The kids' manicure is for ages 6 to 12, and younger children stay seated beside the person who brought them.
Patch tests and allergies
Tell us if you have reacted to a nail product, or if you have a cut or an infection on your hands or feet; we may ask you to see your doctor first and will gladly rebook you. Any service can cause a reaction: if you notice one, tell us.
If you're not happy
Tell us within a few days and we will make it right with you. If your nails were done elsewhere, book removal first, and please do not pull off gel or acrylic yourself.
Tipping
Tips are welcome and never expected. You can leave one for the technician who did your nails, in cash or on the card machine, or add one when you book.
Ready when you are
Write to us on WhatsApp or walk in, if there is room.